TEMPERZONE / B2B TECHNOLOGY & DESIGN SOLUTION

Transforming customer service -
Introducing the ACCESS app

Temperzone app screenshots

Breaking down information barriers to deliver a competitive advantage.

ACCESS is a new app built for temperzone and Hitachi to connect their customers to all their product and service information, whenever and wherever they need it.

It is a transformation from legacy systems that allows customers and internal teams easy access to information and brings together everything that had previously sat in hard to get to silos online or in printed material.

Getting to the information they need on their mobile quickly means they are able to self-service and in turn manage their own business needs more efficiently.

A single solution for diverse audiences and wide-ranging needs.

Like a lot of new technology programs, the Access solution was not designed simply as a sales solution. It needed to service a lot of different needs along the sales and after-sales process as well as improve speed of access to information for internal managers and staff.

This meant the team at GHO needed to blend insights and desired business outcomes from multiple stakeholders. Customer journeys, design sprints, prototypes, testing, were all part of the process.

Which is why the end result was such as success in terms of collaborative effort and ensuring diverse teams worked together for a common outcome.

TEMPERZONE / B2B TECHNOLOGY & DESIGN SOLUTION

Transforming customer service -
Introducing the ACCESS app

Breaking down information barriers to deliver a competitive advantage.

ACCESS is a new app built for temperzone and Hitachi to connect their customers to all their product and service information, whenever and wherever they need it.

It is a transformation from legacy systems that allows customers and internal teams easy access to information and brings together everything that had previously sat in hard to get to silos online or in printed material.

Getting to the information they need on their mobile quickly means they are able to self-service and in turn manage their own business needs more efficiently.

Temperzone app screenshots

A single solution for diverse audiences and wide-ranging needs.

Like a lot of new technology programs, the Access solution was not designed simply as a sales solution. It needed to service a lot of different needs along the sales and after-sales process as well as improve speed of access to information for internal managers and staff.

This meant the team at GHO needed to blend insights and desired business outcomes from multiple stakeholders. Customer journeys, design sprints, prototypes, testing, were all part of the process.

Which is why the end result was such as success in terms of collaborative effort and ensuring diverse teams worked together for a common outcome.